Most custom pieces are completed in 7–14 business days from the time your design is approved. More intricate designs or special-order gemstones may require additional time.

Throughout the process, we’ll keep you updated so you always know the status of your piece.

Our process is simple and collaborative:

Consultation – We discuss your ideas, inspiration, budget, and timeline.
Design – Our CAD designer creates a detailed 3D rendering.
Review & Approval – You’ll review the design and request any changes before production.
Payment – Once your design is approved, the remaining balance is due before production begins.
Crafting – We cast, set, polish, and hand-finish your jewelry.
Final Inspection – Every piece undergoes a thorough quality inspection before pickup or shipping.

Yes. We can often incorporate your existing gold or gemstones into your custom piece.

Before production begins, our jewelers will inspect your materials to ensure they’re suitable for reuse. In some cases, older or damaged stones may need to be replaced to ensure the durability and longevity of your new jewelry.

Changes are welcome during the design stage.

Once production begins, additional changes may require redesign work, additional labor, or restarting certain manufacturing steps, which may result in additional charges and production time.

Absolutely.

You’ll receive a detailed 3D CAD rendering of your design before production begins. We won’t begin crafting your piece until you’ve approved every detail.

We create custom jewelry in:

10K Gold
14K Gold
18K Gold
Platinum
Sterling Silver
And more

Available in yellow, white, and rose gold depending on the metal selected.

Yes.

We offer both natural and lab-grown diamonds, along with a wide variety of colored gemstones. Our team will help you select the perfect option based on your style, budget, and preferences.

Yes.

We offer flexible financing options for qualified customers, making it easier to create your dream piece while staying within your budget. Ask our team about current financing promotions.

A deposit is required before we begin designing your custom piece.

Once your design has been approved, the remaining balance is due before production begins.

Every custom piece includes the following:

One-Time Redesign Guarantee
One complimentary redesign if you are not satisfied with the completed piece.
The redesign must be requested within 30 days of receiving your jewelry.
Additional redesigns, modifications, or remakes beyond the one-time guarantee may incur additional charges.
6-Month Warranty & Inspection Requirement
Complimentary servicing, including cleaning, polishing, stone tightening, and minor adjustments.
To maintain warranty coverage, your jewelry must be brought in for inspection every 6 months.
Failure to comply with the inspection schedule may void warranty coverage.
Exclusions

The warranty does not cover:

Loss or theft
Damage resulting from accidents, misuse, or neglect
Normal wear and tear
Ring resizing
Significant alterations or modifications

Yes.

Bring us photos, sketches, or inspiration, and our designers will create a custom piece inspired by your vision while making it uniquely yours.

In many cases, yes.

If your design allows for it, we can often upgrade your center diamond in the future. Let us know during the design process if you’d like us to design your piece with future upgrades in mind.

Yes.

We offer secure, fully insured shipping throughout the United States. Every shipment is carefully packaged and insured for its full value.

Because every custom piece is made specifically for you, custom orders cannot be canceled once the design process has begun.

All custom sales are final. If a refund is approved under exceptional circumstances, it will be issued as in-store credit only and not to the original form of payment.